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Bespoke Support – Local Service
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We understand that every business needs support tailoring to what it does, not the other way around.
We won’t try and fit you into a package or box or bracket, instead we’ll look at what you need and build you a support solution that works for you and your business.
With a range of on and off-site support options, backup solutions, anti-virus, anti-spam and malware protection services we can cover you for everything from a missing file to complete disaster recovery.
Key Support Elements
Essential maintenance to keep your business up and running
Support That Suits You
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Managed Support
Our most comprehensive and popular support package which includes phone, email, remote and on-site support; monitoring of servers, backups and key services; managed system updates; and has a range of add-on services such as email spam filtering, anti-virus and malware protection, Office 365 management and much more.
If you want all of your support covered in a single, simple support agreement, then our managed support service is for you.
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On-Demand
If you don’t need a fully managed service and would prefer to pay as you go, our on-demand support service should be ideal for you. Pay for a few hours per month, and if you need any more we’ll simply bill you for the extra. If you’re a small businesses owner who needs the reassurance of having someone you can trust on standby for support when you need it, then this is probably the one for you.
To find our more about our on-demand (pay as you go) support service, please contact us.
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Remote Support
For various reasons it is not always convenient or desirable to have an IT support engineer visit your workplace, so with internet-based technology we can now remotely login to your PC to provide direct support wherever you are without having to come to site.
Backed-up by phone and email support, we can now provide a remote-only service that focuses on fixing the problem without distracting your staff or compromising confidentiality.
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Helpdesk
Our helpdesk service is ideal for small businesses that don’t have a day-to-day IT support requirement, but who sometimes need help when things go wrong. Charged on a per-callout basis our helpdesk support offers the same great technical expertise, but without any discount.
As your business grows we can help you transfer to a more inclusive support agreement, and assist you with developing a strong IT strategy.
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Supplementary
For larger organisations with an in-house IT support technician, we can provide supplementary support to cover for sickness, holidays, training days and large-scale projects such as upgrades and office moves.
Having a trusted partner to take on or share the support load when you need it most ensures that you maintain your business continuity and continue to provide uninterrupted service to your clients.
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Sage Support
Managing finances, sales, customer service and inventory separately can be time consuming and inefficient. Sage Business Management Solutions, available in the cloud or on-premise, offer the perfect alternative to ERP for growing businesses who want to improve their efficiency, and get powerful insights through one simple solution.
As a Sage accredited business partner we are able to offer you expert advice on Sage products and deployment.